MySpace Mobile

Q&A – for Forums and FAQ posting

Updated:  Febuary 21, 2007

1.    MySpace Mobile application  vs. WAP handset browser experience

The MySpace Mobile downloadable application delivers a more robust and easier user experience than a mobile phone browser.  MySpace Mobile is custom built for each compatible handset to provide a more optimized user experience.  Point your phone’s browser to myspace.com and then compare it to the MySpace Mobile application.  The superior quality of the application is obvious!  Plus, MySpace Mobile allows users to upload photos from their phone directly to their MySpace account (for specified phones only – see compatibility list below).  This is a feature that a phone browser cannot deliver.  

2.    Where do I find MySpace Mobile?

The MySpace Mobile application is currently available on Cingular

· Here’s how you can find it and purchase it

                                1.    If you are on MySpace:

1.    Go to www.myspace.com/myspacemobilecingular

2.    Select Download Now

2.    If you are online on your PC:

1.    Go to www.cingular.com/mediamall

2.    Select Cool Tools

3.    Select MySpace Mobile

3.    If you are on your Cingular Mobile Phone

1.    Go to the main menu on your phone and select Cingular Mall

2.    Select Shop Applications

3.    Select MySpace Mobile

4.    If you are on your Cingular Mobile Phone

1.    Send a text message (SMS) with the word "MYSPACE" in the body to 386

3.    How to purchase, download and install on your Cingular device?

• Once you have shopped and selected MySpace Mobile
• Select "Buy Now" or “Subscribe”
• Select MySpace Mobile to download now
• Accept the download on your phone
• You can select to run the MySpace Mobile application now or to exit
• If you choose to exit, MySpace Mobile application will most likely be stored under My Stuff > Applications or My Stuff > Games & Applications

4.    I bought the MySpace Mobile application. Where do I find it on my phone?

• Go to the main menu on the phone
• Select Games OR select My Stuff > Games & Applications (depends on your phone)
• Select MySpace

5.    Will MySpace Mobile work on my phone?

Here is a list of current compatible phones.  Please note more handsets will be added to this list in the near future, so please don’t be discouraged if you don’t see your phone listed.  (Phones in bold support photo upload)

1. LG C1500
2. LG C2000
3. LG CU320
4. LG CU400
5. LG  CU500
6. Motorola ROKR/E790
7. Motorola K1 (KRZR)
8. Motorola L2
9. Motorola SLVR L7 & L6
10. Motorola V3 RAZR
11. Motorola V3i
12. Motorola V3r
13. Motorola V3xx (IZAR)
14. Motorola  V180
15. Motorola V190
16. Motorola V220
17. Motorola V235
18. Motorola V365
19. Motorola V400
20. Motorola V551
21. Motorola V557
22. Nokia 6682
23. Nokia E62
24. Nokia n75
25. Samsung Blackjack
26. Samsung SYNC (a707)
27. Samsung D407
28. Samsung D807
29. Samsung X507
30. Sony Ericsson w300i
31. Sony Ericsson w600i
32. Sony Ericsson z500
33. Sony Ericsson z520a (Zoe)
34. Sony Ericsson S710a
35. Sony Ericsson W810i (Helen)

          ●      Or check out the Cingular Media Mall handset selector:

1.    Go to www.cingular.com/mediamall

2.    Select Cool Tools

3.    Select MySpace Mobile

4.    Select your phone from the handset selector to check availability

6.    Will MySpace Mobile work on my unlocked phone? 

MySpace Mobile will only work on phones listed in the compatibility list.  So it will not work on an unlocked phone if the application build has not been released for that device yet. MySpace is working on more builds for more phones so stay tuned.

7.    Will MySpace Mobile work on my prepaid/GoPhone?

Yes, MySpace Mobile will work on a prepaid or GoPhone if the phone is a compatible phone to host the application and as long as the customer’s balance exceeds the monthly cost of the MySpace Mobile application ($2.99/month).

8.    How will I be charged for data usage on my GoPhone?

Customers with Pay As You Go will be charged the standard data rate for kb usage ($0.01/kb). Customers with Pick Your Plan have the option of adding a MEdia Net feature to their account or being billed per use.  The MEdia Net feature package would be charged in addition to their monthly fees and would give the customer a bucket of data usage per month.  The MEdia Net feature charge would be paid at the same time every month that the customer’s monthly plan is paid.   Any data usage for the month would be taken out of the MEdia Net bucket and any overage would be charged at the standard data rate ($0.01/kb).  Even if the account balance is $0, the customer with the MEdia Net feature package can continue using their MEdia Net bucket.  For more information about the Pay As You Go or Pick Your Plan options, please go to www.cingular.com/gophone.

9.    What does MySpace Mobile Cost?

MySpace members can get MySpace Mobile on their Cingular phone for $2.99 per month. Standard data rates will also apply based on your current feature subscription. Charges will be applied to your Cingular bill or deducted from your pre-paid balance.

10.    Do I still have to pay for a data plan?

Yes.  You need the MySpace application and you need a Cingular data plan to use MySpace Mobile.

11.     What kind of data usage could I expect with MySpace Mobile

Here are sample daily tasks and their estimated data usage

Task	Estimated KB*	likely cost if not on MEdia plan
Reading a message (includes Friend's pics)	30 - 50 KB	$0.30 - $0.50
Viewing a profile (including profile pic)	15 - 40 KB	$0.15 - $0.40
Viewing 1st 4 pics on a pics page	25 - 50 KB	$0.25  -$0.50
Uploading a photo from a 1.2 MP camera	75 - 150 KB	$0.75 - $1.50

*Estimates for “typical” but individual experience may vary

Usage can add up if you do these types of tasks every day or even several times a month. Cingular recommends a MEdia plan to avoid an unnecessarily high bill. The great thing is, MEdia plans now come with text messaging included!  Highly recommended data rate plans:

• MEdia Works: 5 MB data and 1000 messages for $14.99/month
• MEdia Max 200:  Unlimited data and 200 messages for $19.99/month
• MEdia Max 1000: Unlimited data and 1000 messages for $29.99/month
• MEdia Max 3000: Unlimited data and 3000 messages for $39.99/month

Call 611 from your Cingular mobile to sign up at Cingular Wireless.

12.    How to unsubscribe?

• If you no longer want to subscribe to MySpace Mobile with Cingular you must access your Cingular Direct Bill account:
• Go to www.cingular.com/mediamall
• Select “My Stuff”
• OR
• Go to www.cingular.com/db
• Log in to your account
• Select MySpace Mobile
• Select Cancel Subscription
• Fill out and Submit your Request

13.    I purchased MySpace Mobile but it will not let me log on?

• Make sure your email and password are entered correctly. They are not case sensitive but they must be entered correctly.
• Exit MySpace Mobile and they try to log in again
• If you still have problems go online at www.myspace.com and select “Contact MySpace”

14.     How do I search for information?

MySpace Mobile allows you to perform basic search by looking up a user by their email address.  Those users who wish that their profiles remain Private will only be able to be contacted via Friend Request.

15.    How do I post comments?

• To post a comment, simply view the appropriate “comment” section and click “post” to create the entry. You can save your work at any time, and any information entered will update both MySpace Mobile on your handset and the MySpace.com web page.  Comment entries will be limited by the 256 character limitation which exists on most mobile devices.

16.    How do I post blog entries?

To post a blog, simply view the appropriate “blog” section and click “post” to create the entry. You will receive a preview page of your entry to review before submitting it to your MySpace account. You have ability to enter HTML tags or other non-standard characters, but these effects may not be detectable by the mobile phone in the preview. Blog entries are limited to the 256 character limitation which exists on most mobile devices. In addition to sending the blog text, you can also tag the blog with the following:

• Headline/Title
• Date Stamp
• Mood description
• Historical blog entries can also be reviewed from most current backward. Blog entries will be displayed in a basic list format and historical entries will offer the same end-functions that current blog entries offer.

17.    How do I upload photos?

MySpace Mobile allows you to select photos that are stored on your handset and upload them to your MySpace Mobile account. All of the same restrictions that normally apply to your account apply for MySpace Mobile as well, including but not limited to usage of inappropriate or obscene content as well as copyrighted material.

• In MySpace Mobile Select My Profile
• Select Pics
• Select Photo Upload
• Select the photo you want to upload from the phone
• Select Upload

18.    How do I view friends?

You have the ability to view the friend list of any MySpace profile. The friend list contains a text listing of your friends, which when selected will show the profile.

19.    How do I add/accepts friends?

Selecting a user to add as a friend will function as a basic click-to-add feature. Just locate a MySpace profile that you wish to add as a friend, and then select to add this user as a friend. You will also have the ability to look in your mail inbox to see invites that are pending your approval. You can select “yes” or “no”. Unlike on MySpace.com, you must scroll through friend invites one at a time, as there is not the ability to do a batch add of friends.

20.    How do I read/manage mail?

You will have the ability to read your MySpace mail, however any HTML tags embedded inside the mail may not be able to be displayed through MySpace Mobile. You will first be taken to an “inbox” view, which will present you with a list of messages with the ability to click on a specific message to read the full content. You can then read the message and perform any of the following:

• Delete message
• Save as read
• Save as unread
• Reply
• Forward (you must have a contact saved within MySpace Mobile)

21.    How do I update my profile?

You will have the ability to update your profile from your mobile device.  Note there is a 256 character restriction.  Any tags or special characters will be removed.  Be careful about editing a section of your profile that features a slideshow, video, embedded image, etc. these will be removed.  Profile information that can be updated includes:

• Basic Headline/Profile
• Interests
• Music
• Television
• School
• Movies
• Status
• Single
• Married
• Swinger
• In a relationship
• Divorced
• Hometown
• Sexual Orientation
• Straight
• Gay
• Bisexual
• Religion

22.    How do I log off?

Go to Options Menu and select Exit. Or press the Power/End Key at any time to exit MySpace Mobile.

23.    Will there be any type of parental controls available?

Cingular’s Parental Controls feature is fully compatible with MySpace Mobile. Cingular offers Parental Controls that enable parents to block their children’s purchase of and/or access to wireless content that may be inappropriate for young users. Parental Controls can be accessed free of charge from Cingular’s MEdia Net. Parents can also activate Parental Controls by contacting Cingular Customer Care at 1-866-CINGULAR. 

24.  I understand that you are planning to change "Cingular Wireless" to AT&T. When does this
happen and why?

We are planning to transition the Cingular brand to the AT&T brand starting in early 2007.  AT&T is one of the best-known, most durable and iconic brands in America, if not the world. Streamlining our branding, advertising and marketing efforts behind the AT&T brand creates significant benefits and helps avoid marketplace confusion.

25.  Does this mean that your new name is AT&T Wireless?

We have not shared details of the re-branding of Cingular. You can expect to hear more in early 2007 when the transition to AT&T begins.

26.  How does this merger benefit Cingular customers?
Many Cingular customers will benefit from the accelerated introduction of next-generation services that integrate wireless and wireline, the convenience of new bundles and added convenience in shopping for and paying for local, long distance, wireless, high speed Internet access and video services.

Business customers will benefit from having one point of contact for all of their communications needs and new integrated services, which will be made possible as AT&T consolidates Cingular's ownership and converges its wireless and wireline Internet Protocol (IP) networks.

In the meantime, customers will continue to enjoy all the Cingular advantages they currently experience and the best part is that customers don't have to do a thing to continue to receive all the benefits they have come to expect from Cingular.

27.   Can I keep my current Cingular plans and prices?

Yes. Your service will continue as you experience it today.

28.   Will I see any change in my Cingular service or service plan because of the merger?

Your service will continue as you experience it today. In the future, we anticipate introducing a number of advanced services and enhancements you may choose to add.

29.  Will I need to get a new phone because of these improvements?

No, there is no need to change your handset. As we introduce new services and technologies, you may choose to take advantage of these enhancements by upgrading your phone.

30.  What new service plans will be available?

We will communicate any new service plans to our customers through ads, direct mail and online at www.cingular.com.

31.  Can I merge my Cingular bill with my bill for other services through AT&T?

Yes. Cingular customers who reside in AT&T and BellSouth service areas can receive a consolidated bill and joint bill discounts from AT&T. If you have service with BellSouth, please visit http://myaccount.bellsouth.com and log on to your online account to arrange. If you have service with AT&T and are a former SBC customer, please visit www.att.com/accountmanager and log on to your online account to arrange.

32.  I was an AT&T Wireless customer prior to the Cingular and AT&T Wireless merger in 2004. Can I now go back to my old AT&T Wireless service?

Your service will continue as you experience it today. Expired AT&T Wireless plans and equipment are not available with the new AT&T. Cingular does offer a wide variety of plans and options to our customers. I'd be happy to discuss them with you or you can learn more through ads, direct mail, and online at www.cingular.com.